Policies
Policies
You can view our Policies and Terms and Conditions here:
Wait Time
We provide up to 60 minutes of free wait time (up to 45 minutes on domestic arrivals) on each airport international arrival transfer for the client to deplane, pick-up luggage and clear customs. If the client does not meet the driver or call us within 60 minutes (45 minutes for domestic arrivals) of the plane landing we will consider the client a “no-show” and the client will be charged in full for the reservation.
For hotel pick-ups 15 minutes free wait time is provided.
Extra waiting time needed beyond the free wait time period will be billed for an additional hour of service at the hourly rate or extra hour rate, provided at the time of booking.
No-Show Policy
On all reservations the client will be considered a no-show after the free wait time has elapsed. If the client has not met the driver or contacted us by phone, the client will be charged in full for the reservation. To avoid being charged as a no-show, the client cannot leave his or her location without contacting our bookings office.
If the client experiences difficulty locating the driver, the client can contact our bookings office via the contact information provided in the email confirmation and on our website. Leaving the pick-up location without notifying us will result in a no-show fee.
Changes and Cancellations
We understand changes or cancellations to travel plans can be abrupt or without reason. Changes or cancellations for all trip reservations must be submitted to our bookings office via the contact information provided in the email confirmation and on our website. All changes and cancellations will be confirmed immediately by our team via email reply.
Cancellation Policy
For general bookings, cancellations made more than 24 hours before the scheduled service time will not incur any charge, cancellations made less than 24 hours before the scheduled service time will be charged 50% of the invoice value, while cancellations made less than 12 hours before the scheduled service time will be charged the full reservation amount.
No-shows will be charged the full reservation fare.
For all special events change and cancellation policies supersede standard change and cancellation policies and are noted in the email confirmation.
Change Policy
All changes are required to be received by our bookings office at least 12 hours prior to the scheduled service time (at least 24 hours before scheduled service time for events). Changes cannot be made with drivers. If a change cannot be accommodated & results in a cancellation, the client will be charged in accordance with our cancellation policy terms.
Vehicle Request Policy
We reserve the right to upgrade a vehicle request to accommodate a client’s reservation at no charge to the client if deemed necessary by us.
Rates & Billing
All rates are subject to audit after order completion; to include actual tolls, parking fees, additional stops, extra time beyond time allotted, extra distance beyond distance allotted, service during late night time period, and additional waiting time beyond free waiting time allotted. Extra hours are billed for the number of hours above what the client ordered the vehicle for at the time of booking, in 1 hour increments. Extra kilometers are billed for the number of kilometers above the kilometer limit included in the service, in 1km increments.
All applicable charges for the service will be presented to the client at the time of quotation and booking confirmation, according to the service itinerary provided in advance of service. Any itinerary change by the client during service, which incurs additional charges, will be billed accordingly. Applicable charges as a result of itinerary change will be presented to the client at the time of change.
For transfer service, extra waiting time needed beyond the free waiting time period will be billed at the hourly rate (or extra hour rate). Pickup time after the late night service period, if applicable, will be charged a flat fee. Additional stops will be charged a flat fee. Extra wait time hourly rate and late night service fee will be provided at the time of quotation and booking confirmation.
For hourly hire service, including half day and full day hire, the minimum posted number of hours is only the minimum number of hours we will accept an order for, not what the client will be billed for. Extra hours are billed at the hourly rate (or extra hour rate) for the number of hours used above what the client ordered the vehicle for at the time of booking, in 1 hour increments. Extra kilometers are billed for the number of kilometers for actual travel distance used above the kilometer limit included in the service, in 1km increments. Pickup time during the late night service period will be charged either a flat fee or hourly fee. Travel to areas out of downtown, including the airport, may be subject to additional fees. Extra hour rate, extra kilometer rate, late night service fee, and any additional fees for travel outside of downtown area will be provided at the time of quotation and booking confirmation.
Rates are inclusive of taxes. Gratuity is not required and can be provided to the driver directly at the client’s sole discretion.
Quotes will be provided upon request. All quotes provided are to be considered as estimates only, and actual charges will be determined upon the completion of the service.
Out of Pocket Surcharges
All out of pocket charges, including, but not limited to: road tolls, parking, port fee, airport fees, carts, child safety seats, greeter fee, driver meal, driver entrance tickets to restricted areas, and special requests will be billed at cost to the client. All applicable surcharges for service will be presented to the client at the time of quotation and booking confirmation.
Event & Local Holiday Period Surcharges
Rates may be subject to increase during peak demand event periods and local holidays. All applicable increases in rates for service during applicable dates will be presented to the client at the time of quotation and booking confirmation.
Payment Methods
We accept credit cards (Visa, MasterCard and American Express), PayPal, AliPay, and WeChat Pay. Payment via cash or wire transfer is by arrangement. For payment in cash prior notice is necessary. Change will be given in local currency only. Cash payments still require the client’s credit card details to secure a booking.
Affiliate Service Policy
We utilize, at our own discretion, affiliate service providers to provide limousine and ground transportation services as requested by our clients.
Vehicle Images
Vehicle images listed on our websites may differ from the actual vehicle; all our affiliated vehicles are late models and well maintained.
Lost or Damaged Items
We are not responsible for loss or damage to passenger’s personal luggage or any personal belongings left in the vehicle. We reserve the right to charge a delivery fee for returning lost items if found. We will assist with luggage at a client’s request, but assume no liability for doing so.
Passenger Behavior
Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
All Passengers are required to use seatbelts at all times.
We may charge reasonable repair or cleaning charges plus a fee representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in, or otherwise soils, contaminates or damages a Passenger Vehicle.
Service Details Accuracy
For all requested and reserved services, the client is required to provide us accurate and complete service details, including but not limited to pick-up and drop-off points, service dates and times, quantity of passengers and luggage, contact telephone and email. We take no liability or responsibility for problems with service that arise from inaccurate or incomplete information provided, and service charges will apply as per our Rates & Billing Policy, Cancellation Policy, Change Policy and No-Show Policy.
The client agrees to indemnify and keep us fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by us as a result of the negligence, acts or omissions or default under the Contract by the Customer, or its employees, agents or subcontractors or any Passengers.
Child Safety Seats
Depending on the location, we can usually provide a range of child safety seats. A fee may apply, depending on the seat type and location. Parents and guardians of children traveling in our vehicles are responsible for installing and using the child safety seats provided, in accordance with state and federal laws.
Uncontrollable Acts, Acts of God and/or Acts of Mother Nature
In no event will we or our affiliate service partners, be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, caused by circumstances beyond its control, including but not limited to, weather, natural disaster, traffic congestion, accidents, flight delays, road closures, act of God, act of war or terrorism, act of any public authority or sovereign government.
In-Vehicle Complimentary Wi-Fi
Many of our vehicles offer passengers complimentary In-Vehicle access to Wi-Fi. Any passengers who utilize the complimentary in-vehicle Wi-Fi understands and agrees that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the Internet, whether the connection to the Internet is facilitated through wired or wireless technology. These security issues range from interception of transmissions, loss of data, or the introduction of viruses or other programs that can damage your device or network. ACCORDINGLY, ALL PASSENGERS AGREE THAT ASIA CAR SERVICE, ITS SUBSIDIARIES, AFFILIATES, PARENTS, OWNERS, INVESTORS AND INSURERS WILL NOT BE LIABLE FOR ANY INTERCEPTION OF TRANSMISSIONS, LOSS OF DATA, FILE CORRUPTION, HACKING OR DAMAGE TO YOUR COMPUTER OR NETWORK THAT RESULTS FROM THE TRANSMISSION OR DOWNLOAD OF INFORMATION OR MATERIALS THROUGH THE SERVICE.
Effective: 20 May 2018
By using this website or any associated mobile apps, you agree to our terms as outlined in this policy. All services are coordinated and contracted through our Hong Kong office under the Asia Car Service brand. For more detailed terms, please refer to the full User Agreement at AsiaCarService.com.
Effective: 20 May 2018
Legal Entity and Governing Jurisdiction
This website is operated by Otis Group Company Limited, a company incorporated in Hong Kong SAR. All transactions, bookings and agreements are concluded in Hong Kong under the Asia Car Service brand. Service fulfillment is carried out by local third-party providers in the relevant service locations. Otis Group Company Limited has no contracting or service fulfillment presence in Mainland China. All legal agreements are concluded in Hong Kong, and support functions (if any) are provided under separate service arrangements.
Otis Group Company Limited is the sole data controller and contractual party for services booked via this website, which presents services for marketing purposes only intended for international travelers.
All legal matters are governed exclusively by the laws of the Hong Kong Special Administrative Region.
Use of Local Service Providers
Otis Group Company Limited acts as a booking and coordination platform, managing customer communication, reservation handling, and support functions through centralized systems.
We do not own or operate vehicles, maintain a fleet, or employ drivers in Mainland China. All on-the-ground service delivery is carried out by third-party providers under commercial arrangements.
Privacy Policy
We are committed to protecting your personal data. Information submitted through this website is collected and processed by Otis Travel Group Limited in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO).
Customer data is processed and stored outside of Mainland China and is not subject to PRC data residency or cybersecurity laws, including the Personal Information Protection Law (PIPL). Our infrastructure is hosted in secure international cloud environments, and no data is stored on servers located in the PRC.
For full details, please refer to our Privacy Policy at AsiaCarService.com.
Terms of Use
By using this website, you agree to the following:
Asia Car Service, operated by Otis Travel Group Limited (HK), is your contractual counterparty for all bookings;
Legal jurisdiction for all agreements is Hong Kong SAR;
These terms are supplemented by those on our parent site, which will govern in the event of any inconsistency.
This site is maintained for the convenience of international travelers. While certain support services may be provided under separate arrangements by affiliated or contracted parties, all legal agreements, customer contracting, and data governance remain under Hong Kong jurisdiction.
Effective: 20 May 2018
Contact
If you have any questions regarding our policies, please contact: admin@asiacarservice.com
This site uses cookies for functional and analytical purposes. No personally identifiable information is shared with third parties, and we do not engage in profiling or data sharing under PRC jurisdiction. You may disable cookies in your browser settings at any time.
WHAT ARE COOKIES?
Cookies are files that may be downloaded to your device through web pages. They are essential tools to provide various information society services. This includes allowing a website to store and recover information on a user's or device’s browsing habits and, depending on the information obtained, using this information to recognise the user and improve the service offered.
TYPE OF COOKIES
There are two types of cookies depending on which entity manages the domain from which the cookies are sent and handles the data:
- First-party cookies: these are sent to the user’s terminal equipment from a machine or domain managed by the publisher who is providing the service requested by the user.
- Third-party cookies: these are sent to the user’s terminal equipment from a machine or domain that is not managed by the publisher themselves, but rather by an entity that processes data obtained through cookies.
If cookies are installed from a machine or domain managed by the publisher themselves but the information collected through these is managed by a third party, they cannot be considered first-party cookies.
There is also a second classification depending on the period of time for which the cookies are stored in the client’s browser, either:
- Session cookies: designed to collect and store data while the user is accessing the website. They tend to be used to store information that is only of interest to maintain the service requested by the user on a single occasion (e.g. a list of products purchased).
- Persistent cookies: data is stored on the terminal and can be accessed and processed for a specific period defined by the party responsible for the cookie, ranging from a few minutes to several years.
Lastly, there is another classification with five types of cookies depending on the purpose for which the data obtained is processed:
- Technical cookies: these allow the user to browse a web page, platform or application and use different options or services on those such as to control traffic and communication of data, identify the session, access restricted sections, record parts of an order, process purchase of an order, process registration or participation forms for an event, use security devices during browsing, store content to broadcast videos or audio, or share content through social media
- Customisation cookies: these allow the user to access a service with certain general predefined characteristics depending on a series of criteria in the user terminal such as language, type of browser used to access the service, configuration for the region from which the service is accessed, etc.
- Analysis cookies: these allow the party responsible for the cookies to track and analyse the behaviour of website users when enabled. The information collected through this type of cookies is used to measure activity on websites, applications or platforms and to prepare browsing profiles for the users of those sites, applications and platforms in order to develop improvements based on analysis of usage data from service users.
- Advertising cookies: these are used to ensure the most efficient management of advertising spaces.
- Advertising behavioural cookies: these store user behaviour information that is obtained by continuously observing their browsing habits. This helps develop a specific profile to display relevant advertising.
- External social media cookies: these are used so that visitors can interact with the content via social media (Facebook, YouTube, Twitter, LinkedIn, etc.) and are generated solely for users of this social media. The conditions for use of these cookies and the information gathered is covered in the privacy policy of the respective platform.
DEACTIVATING AND DELETING COOKIES
You can choose to allow, block or delete cookies installed on your device by changing your browser settings. When deactivating cookies, some services available may no longer work. The method to deactivate cookies is different for each browser, but can normally be done in the Settings or Options menu. The Help menu of your browser will also contain instructions. Users may choose which cookies they want to work on this website at any time.
You can allow, block or delete cookies installed on your device by changing the settings in the browser installed on your device:
Microsoft Internet Explorer | Microsoft Edge: http://windows.microsoft.com/en-gb/windows-vista/Block-or-allow-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Chrome: https://support.google.com/accounts/answer/61416?hl=en
Safari: https://support.apple.com/en-ph/guide/safari/sfri11471/mac
Opera: https://www.opera.com/help/tutorials/security/cookies/
You can also manage storage of cookies in your browser using tools such as:
Ghostery: www.ghostery.com/
Your online choices: www.youronlinechoices.com/
COOKIES USED
Below we identify the most relevant cookies used on this portal, as well as their classification and purpose.
_ga
Duration: 2 years
Description: Used to distinguish between users. Generated by Google Analytics. Google stores information collected by cookies on services located in the United States of America. Google complies with European data protection legislation and promises not to share it with third parties, except when required by the law or when necessary for the functioning of the system. Google does not associate your IP address with any other information it holds. If you wish to read more about the cookies used by Google Analytics, please see:https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1
Type: First party
Purpose: Analytical
_gid
Duration: 1 year
Description: Generated by Google Analytics. Google stores information collected by cookies on services located in the United States of America. Google complies with European data protection legislation and promises not to share it with third parties, except when required by the law or when necessary for the functioning of the system. Google does not associate your IP address with any other information it holds. If you wish to read more about the cookies used by Google Analytics, please see:https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw
Type: First party
Purpose: Behavioural advertising
__zlcmid
Duration: Persistent
Description: Stores a user ID to enable chat sessions.
Type: First party
Purpose: Technical
_gcl_au
Duration: 1 year
Description: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Type: Third party
Purpose: Advertising
wfvt_3337033887
Duration: 30 minutes
Description: Remembers the information submitted by user when he/she post a comment in a blog post. This ensures that the form fields are auto-populated to give space for subsequent comments. The users are saved time accessing the blogs.
Type: First party
Purpose: Technical
_gat_UA-19231676-1
Duration: Expire Immediately
Description: Enables Google Analytics regulate the rate of requesting.
Type: First party
Purpose: Marketing
PHPSESSID
Duration: expire at the end of session
Description: Used by PHP to identify a current user's session.
Type: First party
Purpose: Technical
THIRD PARTY COOKIES
Third party cookies are set by third party websites - not our Websites. When you visit our website, the following third party cookies may be set:
- Addthis cookies, set when enabling users to share pages and content that they find interesting on your website through third party social media platforms.
- Google cookies, set when collecting information that is used to help you understand how your website is being used, how effective your marketing campaigns are, and to help you customize your website for users.
- Google AdSense cookies, set when making advertising messages more relevant to users. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on user interests.
- DoubleClick cookies, set when using Google internet ad serving services.
- Trustpilot cookies, set when reading, writing and sharing consumer reviews.
- Facebook cookies, set when used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers.
ACCEPTANCE OF THE COOKIE POLICY
We assume that you accept the use of cookies. However, information on our Cookie Policy is displayed in the bottom or top part of our website portal each time you log-in so that you are aware of it.
You can take the following actions with regard to this information:
- Accept cookies: You will not see this notice again when you access any page on our site during this session.
- Close: The notice is hidden on this page.
- Change your settings: Please see the section: “Deactivating and deleting cookies”.
CHANGES TO THIS POLICY
Any changes to this privacy policy will always be posted to this page of our website.
Last Review Date: 13 February 2019
VW Passat 
Audi A6L 
Buick GL8 (<6 Pax) 
Toyota Hiace (<9 Pax) 
VW Passat 
Audi A6L 
Buick GL8 (<6 Pax) 
Toyota Hiace (<9 Pax) 
Xiamen Car Rental with Driver
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Thank you for the excellent service. The driver arrived early and was very very helpful. I really appreciate it and will...